In these modern times, as technology advances rapidly and new ways of doing business on a global scale emerge, innovation becomes more necessary than ever before. Innovation is more than simply the creation of new methods and practices; it is more than just the introduction of novel ideas. True innovation is a metamorphosis. It is a revolution against the status quo, a disruptive structure that challenges traditional ways of accomplishing goals. True innovation breaks barriers and creates accessibility never thought possible. And yet paramount to the success of innovation are the time-honoured and classic attributes of hard work, conviction, respect, and superb service. It is upon these hallmarks that SnatchBot was founded.
My brother and myself founded both SnatchBot and SnatchApp. Our two distinct companies prides themselves on a true esprit de corps, a sense of unity that goes beyond just occupation. We strive to attract the most proficient personnel at all levels of our companies, which include technical and customer service backgrounds, and we retain them by treating them with the integrity and respect they deserve.
There is mutual trust between our companies and our employees that is not commonly found in a workplace; we place responsibility on our workforce with the knowledge that they are resourceful, intelligent, and reliable. The culture we have instilled within the two separate firms allows us to act decisively and make decisions swiftly. It is on this platform that we build sustained relationships with users and partners that rely on SnatchBot and SnatchApp for sound business practices, pragmatic thinking, and creative solutions, all with our resolute devotion to excellence.
Our primary responsibility is and always will be to our customers. As two privately-owned companies, we are able to make decisions swiftly and resolutely. We have the personnel, experience and technology at our disposal to make intelligent connections, optimise economies of scale and create enduring partnerships.
SnatchBot was created to make chatbots more user-friendly and accessible than ever before. Our goal is to not only provide people and enterprises with an easy-to-use, free platform that requires no coding skills, but even exceed consumers expectations by developing chatbots that are offering entertaining conversational experiences while providing relevant information. This type of two-way interaction can be obtained by the rapid advancement of Artificial Intelligence (AI) and our state-of-the-art Natural Language Processing (NLP) system. Moreover, by using Machine Learning (ML) algorithms the chatbot obtains data and becomes smarter with every conversation it has with a customer.
Furthermore and equally important, SnatchApp is a proprietary messaging and calling app, built to integrate seamlessly with our bot-building platform, SnatchBot. While developing SnatchBot, we found that many of the existing channels are somewhat limited in terms of functionality. For example, even some of the most ubiquitous messaging apps, like Skype, Slack, and Facebook Messenger, are lacking in natural language processing capabilities, and no one offers voice recognition with their messaging apps. For all these reasons and more, we recognized the necessity of building our own messaging app that can accommodate the functionality and natural language processing capabilities of the bots built with SnatchBot.
Our chat platform, SnatchApp, overcomes many of these issues by including AI characteristics that other chat apps do not support, hidden messages, timed correspondences that “self-destruct” after a user-set period, and internet connectivity so that users do not have to pay to send SMS. SnatchApp is completely private, secure, and encrypted.
Our goal with SnatchApp is simple: We want to be the first true messaging app with powerful AI-embedded functions, which will include a virtual assistant together with access to a Bot Directory. SnatchApp will allow users to make payments (including currency exchange) to other users or third parties, such as online stores, financial institutions, and utilities, to name a few.
Nothing like SnatchApp currently exists in the European market. In Asia, the Chinese-developed WeChat has a billion users and is one of the few messaging apps that allows payments; our aim is to rival it. We already have the structure and capabilities for the P2P payment solutions, including regulation.
I genuinely believe that AI has the potential to – and increasingly will – solve important issues, particularly highly repetitive tasks that involve analysing, testing and re-testing vast amounts of data and/or decision trees. Medical product development, risk and compliance analysis, information aggregation and predictive analysis are good examples. But AI alone cannot drive the next phase of development, that has to come from humans.
Through every industrial revolution – and we are now in the fourth – concerns have been raised about what will happen to the human workforce as automation increases. But just as the farm worker went from sowing the seeds to driving the plough, the regular office worker’s creativity will be freed and their living conditions improved. The digital revolution is no different to those preceding it, removing the confinement of sitting in an office for eight hours a day, five days a week, battling rush hour commutes and overpopulated metropolises, to a world of flexible working patterns and new locations. With less time commuting and more personalized office environments, productivity is bound to increase.
As well as improving working conditions, AI will also improve the experience of doing a job. Instead of eradicating jobs, AI will augment the domain of tasks that existing employees spend far too much of their time completing.
While the prospect of these capabilities may sound threatening to the livelihoods of some workers, in reality they will enhance human productivity by removing menial tasks, allowing people more time to actually analyze the data.
Many innovators in the space are painting a picture of symbiosis between humans and artificial intelligence. To forecast a future of unemployment, of a useless class, from the rise of AI is bleak and melodramatic. The vast majority of occupations stand to benefit from enhanced decision making and higher productivity. The digital revolution has the potential to fundamentally transform our approach to work and ultimately improve our quality of life. The future is bright, and we see the continued introduction of AI into our daily work in 2019, despite some of the “doom and gloom” narrative in the press.