In these modern times, as technology advances rapidlyand new ways of doing business on a global scale emerge, innovation becomesmore necessary than ever before. Innovation is more than simply the creation ofnew methods and practices; it is more than just the introduction of novelideas. True innovation is a metamorphosis. It is a revolution against thestatus quo, a disruptive structure that challenges traditional ways ofaccomplishing goals. True innovation breaks barriers and creates accessibilitynever thought possible. And yet paramount to the success of innovation are thetime-honoured and classic attributes of hard work, conviction, respect, andsuperb service. It is upon these hallmarks that SnatchBot was founded.
My brother and myself foundedboth SnatchBot and SnatchApp. Our two distinct companies prides themselves on atrue esprit de corps, a sense of unity that goes beyond just occupation. Westrive to attract the most proficient personnel at all levels of our companies,which include technical and customer service backgrounds, and we retain them bytreating them with the integrity and respect they deserve.
There is mutual trust betweenour companies and our employees that is not commonly found in a workplace; we placeresponsibility on our workforce with the knowledge that they are resourceful,intelligent, and reliable. The culture we have instilled within the twoseparate firms allows us to act decisively and make decisions swiftly. It is onthis platform that we build sustained relationships with users and partnersthat rely on SnatchBot and SnatchApp for sound business practices, pragmaticthinking, and creative solutions, all with our resolute devotion to excellence.
Our primary responsibility isand always will be to our customers. As twoprivately-owned companies, we are able to make decisions swiftly andresolutely. We have the personnel, experience and technology at our disposal tomake intelligent connections, optimise economies of scale and create enduringpartnerships.
SnatchBot was created to make chatbots more user-friendly andaccessible than ever before. Our goal is to not only provide people andenterprises with an easy-to-use, free platform that requires no coding skills,but even exceed consumers expectations by developing chatbots that are offeringentertaining conversational experiences while providing relevant information.This type of two-way interaction can be obtained by the rapid advancement ofArtificial Intelligence (AI) and our state-of-the-art Natural Language Processing(NLP) system. Moreover, by using Machine Learning (ML) algorithms the chatbotobtains data and becomes smarter with every conversation it has with acustomer.
Furthermore and equallyimportant, SnatchApp is a proprietary messaging and calling app, built tointegrate seamlessly with our bot-building platform, SnatchBot. While developing SnatchBot, we found that many of theexisting channels are somewhat limited in terms of functionality. For example, even some of the most ubiquitousmessaging apps, like Skype, Slack, and Facebook Messenger, are lacking innatural language processing capabilities, and no one offers voice recognitionwith their messaging apps. For all thesereasons and more, we recognized the necessity of building our own messaging appthat can accommodate the functionality and natural language processingcapabilities of the bots built with SnatchBot.
Our chat platform, SnatchApp, overcomes many of these issuesby including AI characteristics that other chat apps do not support, hiddenmessages, timed correspondences that “self-destruct” after a user-set period,and internet connectivity so that users do not have to pay to send SMS.SnatchApp is completely private, secure, and encrypted.
Our goal with SnatchApp is simple: We want to be the firsttrue messaging app with powerful AI-embedded functions, which will include avirtual assistant together with access to a Bot Directory. SnatchApp will allowusers to make payments (including currency exchange) to other users or thirdparties, such as online stores, financial institutions, and utilities, to namea few.
Nothing like SnatchApp currently exists in the Europeanmarket. In Asia, the Chinese-developed WeChat has a billion users and is one ofthe few messaging apps that allows payments; our aim is to rival it. We alreadyhave the structure and capabilities for the P2P payment solutions, includingregulation.
I genuinely believe that AIhas the potential to – and increasingly will – solve important issues,particularly highly repetitive tasks that involve analysing, testing andre-testing vast amounts of data and/or decision trees. Medical productdevelopment, risk and compliance analysis, information aggregation andpredictive analysis are good examples. But AI alone cannot drive the next phaseof development, that has to come from humans.
Through every industrialrevolution – and we are now in the fourth – concerns have been raised aboutwhat will happen to the human workforce as automation increases. But just asthe farm worker went from sowing the seeds to driving the plough, the regularoffice worker’s creativity will be freed and their living conditions improved. Thedigital revolution is no different to those preceding it, removing theconfinement of sitting in an office for eight hours a day, five days a week,battling rush hour commutes and overpopulated metropolises, to a world offlexible working patterns and newlocations. With less time commuting and more personalized office environments,productivity is bound to increase.
As well as improving workingconditions, AI will also improve the experience of doing a job. Instead oferadicating jobs, AI will augment the domain of tasks that existing employeesspend far too much of their time completing.
While the prospect of thesecapabilities may sound threatening to the livelihoods of some workers, inreality they will enhance human productivity by removing menial tasks, allowingpeople more time to actually analyze the data.
Many innovators in the space are painting a picture of symbiosis between humans and artificial intelligence. To forecast a future of unemployment, of a useless class, from the rise of AI is bleak and melodramatic. The vast majority of occupations stand to benefit from enhanced decision making and higher productivity. The digital revolution has the potential to fundamentally transform our approach to work and ultimately improve our quality of life. The future is bright, and we see the continued introduction of AI into our daily work in 2019, despite some of the “doom and gloom” narrative in the press.