Monday , May 25 2020

"We envisage a future where every industry and sector will become more efficient than ever before, where humans and bots collaborate seamlessly, where AI is leveraged for the better of humanity"
(Avi Ben Ezra, CTO, SnatchBot)

Ideas worth sharing

How to Make Chatbots That Improve Customer Satisfaction

Chatbot performance can effectively be developed to improve customer satisfaction. We already know much about chatbots that convert better, but what about the ultimate KPI – customer satisfaction? Importance of escalation paths Chatbots are quick to answer routine questions and they offer first-rate value to any enterprise. However, the option …

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Chatbots and automatic speech recognition engines

The efficiency of NLP engines A lot can be accomplished with NLP because the technology is able to match one field or task to a synonym but it is also able to match a pattern to a different field or task. Priority is given to the pattern match and this …

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