Wednesday , October 4 2023

The interaction between RPA software robots and chatbots

Enterprises and commonly encountered threats

It is frequent that we see across many enterprises, a necessity to deal with emerging threats. This stretches across many departments. This can involve the introduction of new products as well as emerging technologies as well as issues relating to disposable income and consumer preferences. It has been seen frequently over the last couple of decades how startups and cutting edge businesses always seem to be way out in front when it comes to innovation. They are also often the first to make use of groundbreaking technologies. Unfortunately, many of the startups are hampered by issues such as delayed implementation, excessive development times, high cost, functionality issues, integration challenges and many other things which can make it very difficult to achieve success with many projects which are undertaken. This is why automation solutions such as RPA robots and chatbots endeavor to avoid these problems. In fact, these technologies actually exist because of the challenges which are faced by startup companies. There are many statistics which is able to prove how robotic process automation and chatbot technology has advanced over the last couple of years. It should also be known that these powerful technologies also have their own limitations.

Proper implementation is required

The implementation of all new technologies have to be approached with the necessary care. This is also true for RPA robots and chatbots. However, these two technologies can be used together to address many problems currently encountered in backend systems. It can also be used in enterprise resource planning suits as well as front end systems. Chatbots can also help with things such as customer relationship management applications. It is also possible to interact directly with customers. The advantage of chatbots and RPA robots are the fact that they are both low-cost systems. Furthermore, they can be implemented in a short amount of time and they will provide exceptional operational flexibility and they will also save a lot of money. Because of the sophistication of Chatbots and RPA robots, it can be expected that a lot more organizations will start to implement these systems. In many cases, it will be done to strengthen existing legacy implementations. All of this will depend on what exactly is already in place. It is also possible that an entirely new system will be required.

Chatbots can support many systems

It is entirely possible to have your Chatbot integrated with existing systems such as CMS and CRM. Such a union can ensure that the business is able to better serve its customer base. This will also allow chatbots to collect details of users with whom they are interacting. Sophisticated chatbots have the ability to learn very quickly and they are also able to understand the data as it becomes available. It is entirely possible to implement self-service channels which have the ability to handle a variety of portfolios. Chatbots and RPA software robots are able to do all of the tedious work allowing human resources to be better allocated. Every large organization will know how quickly very large amounts of data is collected. This is why artificial intelligence systems which are making use of machine learning algorithms are now able to produce chatbots which are significantly smarter and are able to learn with every conversation which is taking place between them and users. Over time organizations will be able to understand the kind of questions which is asked by users and also the kind of answers which they prefer. It is also possible to see why users drop out of conversations and also why they are closing chat windows. It is possible to make use of trend analysis when doing surveys. This can provide an accurate insight into the behaviors of consumers. It is also possible to gain an overview of events and also identify geographical locations.


It often happens that organizations have to update the basic information of users in the database. They might also want to make use of artificial intelligence to examine all of that collected data and it might also be possible to make changes to the data over time. However, the most important issue is to have ongoing conversations with consumers and this will require the implementation of a chatbot with a likable personality and also an attractive attitude. This is why it is so important to make use of natural language programming which will allow the chatbot to better understand the language which is used by consumers.

About Avi Ben Ezra

As the Chief Technology Officer (CTO) and co-founder of SnatchBot and SnatchApp (Snatch Group Limited), Avi Ben Ezra leads the Group’s long-term technology vision and is responsible for running all facets of the tech business which includes being the architect of the platforms and UI interfaces. Avi has proven tech track record and 15+ years of demonstrated career success developing tech initiatives of organizations of varying size and scope. Avi possesses in-depth experience in developing digital market places within Fintech and AI.

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