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Today I’d like to reflect on the immense benefits that RPA brings to the health sector: something that every tax-payer should know about. People always ask what is RPA, and in what way can it benefit the healthcare sector? Robotic Process Automation (RPA) is software that carries out simple or …

Now businesses can create competitive advantage with robotic process automation (RPA) and chatbots combined. This is thanks to next-level engineering and recent developments in AI. The recent deployment of natural language processing (NLP) as a functionality with chatbots and AI is a major achievement for innovation as it enabled several …

Chatbot performance can effectively be developed to improve customer satisfaction. We already know much about chatbots that convert better, but what about the ultimate KPI – customer satisfaction? Importance of escalation paths Chatbots are quick to answer routine questions and they offer first-rate value to any enterprise. However, the option …

The efficiency of NLP engines A lot can be accomplished with NLP because the technology is able to match one field or task to a synonym but it is also able to match a pattern to a different field or task. Priority is given to the pattern match and this …