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Chatbot performance can effectively be developed to improve customer satisfaction. We already know much about chatbots that convert better, but what about the ultimate KPI – customer satisfaction? Importance of escalation paths Chatbots are quick to answer routine questions and they offer first-rate value to any enterprise. However, the option …

The efficiency of NLP engines A lot can be accomplished with NLP because the technology is able to match one field or task to a synonym but it is also able to match a pattern to a different field or task. Priority is given to the pattern match and this …

The purpose of chatbots Businesses and organizations require chatbots which has the ability to interact and to understand the intentions of a user. The ability of chatbots to understand the intention of the user will depend on the sophistication of the natural language processing which is used with every conversation. …

Enterprises and commonly encountered threats It is frequent that we see across many enterprises, a necessity to deal with emerging threats. This stretches across many departments. This can involve the introduction of new products as well as emerging technologies as well as issues relating to disposable income and consumer preferences. …